Last updated: [14 Sep 2025]

Thank you for choosing to be part of our community at Black Hera Herbs (“we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy.

1. Information We Collect

We collect personal information that you voluntarily provide us when you:

* Create an account
* Place an order
* Subscribe to our newsletter or email list
* Contact customer support
* Participate in promotions or surveys

The types of personal information collected may include:

* Name
* Email address
* Phone number
* Shipping & billing address
* Payment information (processed via secure third‐party payment processor)
* Order history and preferences
* Usage data (e.g. how you browse or interact with the store)

2. How We Use Your Information

We may use the personal information we collect for one or more of the following purposes:

* To process and fulfill your orders, including shipping and sending invoices
* To manage your account
* To send you marketing communications, if you have opted in, including newsletters, promotions or special offers
* To respond to your inquiries and provide customer support
* To improve our website, products, and services
* To detect and prevent fraud or misuse

3. Legal Basis for Processing (if applicable)

If required by law (for example under GDPR), we process your personal data based on one or more of these legal bases:

* Your consent
* Performance of a contract (for order fulfillment)
* Compliance with a legal obligation
* Our legitimate business interests, provided your data rights are respected

4. Sharing Your Information

We do *not* share your personal information except in the following circumstances:

* With service providers who perform services on our behalf (e.g. payment processors, shipping carriers, marketing platforms)
* To comply with legal obligations or respond to lawful requests by public authorities
* To protect our rights, property, or safety, or that of our customers
* In connection with a merger, acquisition, or sale of assets (in which case we’ll notify you)

5. Data Security

We implement appropriate security measures to protect the personal information we collect. While no online transmission or storage method is 100% secure, we strive to use commercially acceptable means to safeguard your data.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

* Right to access the personal data we hold about you
* Right to correct or update your information
* Right to delete your data (“right to be forgotten”)
* Right to restrict or object to processing
* Right to withdraw consent, where relevant

If you wish to exercise any of these rights, please contact us at the contact information below.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect usage and device information, to improve our services, personalize your experience, and analyze traffic. You can control or disable cookies in your browser settings, but please note that this may affect your user experience.

9. Third-Party Links

Our website may contain links to third-party websites, apps, or services that are not operated by us. We are not responsible for the privacy practices of those third parties. You should read their privacy policies before interacting with them.

10. Children’s Privacy

Our products and website are not directed to children under the age of 13 (or the age applicable under your country’s law). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete such data.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by revising the “Last updated” date. If the changes are significant, we may provide additional notice (such as via email).

12. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise any of your rights, please contact us:

Black Hera Herbs

Email: contact@blackheraherbs.com
Phone: ( +971 ) 52 605 3905